Privacy Policy:
Heart and Hand Creations LLC
Effective Date: August 26th, 2025
www.CrystalHobanBooks.com
Heart and Hand Creations LLC (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use this website (the “Site”) or purchase products through the Site or third-party platforms such as Amazon.
By using this Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use our Site or make a purchase, we may collect:
Personal Information: such as your name, email address, billing and shipping addresses, and payment information.
Order Information: products purchased, transaction history, and delivery details.
Technical Information: IP address, browser type, device type, and cookies to improve site performance.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders.
Communicate with you about your purchase or account.
Provide customer support.
Improve our Site and offerings.
Comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell or rent your personal information. We may share information only as follows:
Service Providers: with third parties who process payments, ship orders, or provide website hosting.
Third-Party Retailers: if you purchase through Amazon or another platform, their policies apply.
Legal Compliance: when required to comply with law, legal processes, or to protect our rights.
4. Payment Processing
Payments made through this Site are processed by secure third-party payment processors. We do not have access to or store your full payment card information.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements.
6. Cookies and Tracking
This Site may use cookies and similar technologies to improve user experience and site performance. You may adjust your browser settings to block cookies, but some features of the Site may not function properly.
7. Your Rights (New York & U.S. Residents)
You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your personal information.
Request deletion of your information, subject to legal obligations.
Opt out of marketing communications at any time.
To exercise these rights, contact us at Crystal.Hoban@gmail.com.
8. Security
We implement reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, use, or disclosure. However, no system can be guaranteed 100% secure.
9. Children’s Privacy
This Site is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
10. Third-Party Links
Our Site may link to third-party sites such as Amazon. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
12. Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
Heart and Hand Creations LLC