Terms and Conditions:
Heart and Hand Creations LLC
Welcome to the official page for purchasing my book. Please read these Terms and Conditions carefully before using this website or purchasing my book on this website or Amazon. By using this page or purchasing my book, you agree to the following terms:
Effective Date: August 26, 2025
www. CrystalHobanBooks.com
These Terms and Conditions (“Terms”) govern your use of this website (the “Site”) and the purchase of products offered by Heart and Hand Creations LLC, a New York limited liability company (“Company,” “we,” “us,” or “our”). By accessing or using this Site, you agree to these Terms. If you do not agree, please discontinue use of this Site.
1. Company Information
All products sold through this Site are provided by:
Heart and Hand Creations LLC
Glens Falls, NY 12801
2. Products and Sales
We currently offer books and related creative works (the “Products”) for sale through this Site and through third-party retailers such as Amazon.
Purchases made through Amazon or other third-party platforms are subject to their respective terms and conditions.
Purchases made directly through this Site are governed by these Terms.
3. Intellectual Property
All content on this Site, including but not limited to text, images, graphics, logos, and Products, are the intellectual property of Heart and Hand Creations LLC and are protected under U.S. copyright, trademark, and intellectual property laws.
No content may be reproduced, distributed, or transmitted in any form or by any means without our prior written permission.
4. Orders and Payment
By placing an order through this Site, you agree to provide accurate and complete information.
We reserve the right to refuse or cancel orders if fraudulent activity, unauthorized use, or error is suspected.
Payments are processed securely by third-party providers. We do not store or have access to your payment card details.
5. Shipping and Delivery
We will make reasonable efforts to ensure timely delivery of your Products.
Delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control.
6. Refunds and Returns
Under New York law, businesses may establish their own return policies. Our policy is as follows:
All book sales are final.
If your order arrives damaged or defective, please notify us at Crystal.Hoban@gmail.com within 7 days of receipt. Provide your order number and photo evidence of the damage.
At our discretion, we will issue either a replacement or a refund.
Our refund and return policy is available here: Refund & Return Policy
7. Limitation of Liability
To the fullest extent permitted by New York law, Heart and Hand Creations LLC, its members, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Site, your purchase of Products, or your interaction with third-party retailers.
Our total liability for any claim shall not exceed the purchase price you paid for the Product giving rise to the claim.
8. No Warranties
All Products are provided “as is” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Indemnification
You agree to indemnify, defend, and hold harmless Heart and Hand Creations LLC, its members, employees, and affiliates from any claims, liabilities, damages, expenses, or costs (including reasonable attorney’s fees) arising out of your misuse of the Site, your violation of these Terms, or your infringement of any rights of another.
10. Governing Law and Venue
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law rules.
Any disputes arising under these Terms shall be brought exclusively in the state or federal courts located in Warren County, New York, and you consent to the jurisdiction of such courts.
11. Changes to Terms
We may update these Terms at any time. Changes will take effect immediately upon posting on this Site with a revised effective date. Your continued use of the Site constitutes acceptance of the updated Terms.
12. Contact Us
For questions or concerns, please contact us at:
Heart and Hand Creations LLC