Refund & Return Policy:
Heart and Hand Creations LLC
Effective Date: August 26th, 2025
www.CrystalHobanBooks.com
Thank you for your purchase from Heart and Hand Creations LLC. We value your support and want you to be fully satisfied with your order. Please read our refund and return policy carefully.
1. Books Purchased Directly from This Website
All book sales are final once an order is placed.
We do not accept returns or offer refunds for change of mind.
If your book arrives damaged, misprinted, or defective, please contact us within 7 days of delivery at Crystal.Hoban@gmail.com with your order number and a photo of the issue. We will arrange a replacement or refund at our discretion.
2. Books Purchased Through Amazon
If you purchased our book through Amazon, please follow Amazon’s return and refund process. Their policies will apply, and we do not process refunds for Amazon purchases directly.
3. Digital Products (if applicable in future)
Digital downloads, eBooks, and online content are non-refundable once delivered.
If you experience technical issues accessing your digital product, please contact us at Crystal.Hoban@gmail.com so we can assist you.
4. Processing of Approved Refunds
Approved refunds will be credited to your original method of payment within 5–10 business days, depending on your bank or payment provider.
5. Contact Us
If you have questions about this policy or need support with an order, please contact us at:
Heart and Hand Creations LLC
Glens Falls, NY 12801
Email: Crystal.Hoban@gmail.com